CANCELLATIONS

How can I cancel my order?
Kindly login to the website with your credentials, go to Orders & kindly click cancel option. Once we received cancellation request we will call, check & cancel your order.

What do I do if I received wrong product?
In Case if you haven’t received your exact order, raise a request in your account. You need to take a video or picture of the received contents as it is & send it to us. Our internal team will check & update regarding the case. BestBuy Mobiles needs some time to resolve this kind of case.

If I request for a replacement, when will I get it?
Since your product is under Manufacturer warranty kindly take your product to the service centre. In case if customer care denies warranty kindly raise a ticket, so our customer support will help you in claiming the replacement of that product.

RETURNS

Can items be returned after the time period mentioned in the seller’s Returns Policy?

No. BestBuy Mobiles website provides 7 days replacement or refund guarantee within which if you found any issues in your product. Sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

SHIPPING RETURNS

To return your product, you should mail your product to: Old No.163/ New, No.237, Barakka Rd, Secretariat Colony, Kilpauk, Chennai, Tamil Nadu 600010

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?
Contact us at {email adress} for questions related to refunds and returns.