How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, the merchant confirms receipt of the order and begins processing it. You will receive an email containing the details of your order. In this mail you will be provided with a unique 4 or 5 digit Order ID (eg. 1234/12345), a listing of the item(s) you have ordered and the expected delivery time. You will also be notified when the merchant ships the item(s) to you. Shipping details will be provided with the respective tracking number in your

I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.

Will the delivery be tried again if I’m not able to collect my order the first time?

Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery time frame will be shared with you and you can also track its status by visiting shipping provider website.

What should I do if my order is approved but hasn’t been shipped yet?

Mrchant usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.

Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment cannot be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns. The max time to raise concern is within 24 hours.